Shipping policy

Shipping Policy for Rocky Mountain Fragrance Co.

Effective Date: 12/07/2023

Welcome to Rocky Mountain Fragrance Co. We are committed to providing you with a seamless shopping experience, including reliable and transparent shipping services. Please read our Shipping Policy carefully to understand how we handle shipping and delivery.

1. Processing Time:

  • Orders are typically processed within 1 business days after the payment is received. Processing times may vary during peak seasons or due to unforeseen circumstances.

2. Shipping Methods:

  • We offer several shipping methods to meet your needs, including standard and expedited options. Shipping methods and associated costs will be displayed during the checkout process.

3. Shipping Destinations:

  • We currently ship to the United States. If your location is not listed, please contact our Customer Service team for assistance.

4. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, the selected shipping method, and your delivery address. The applicable shipping charges will be displayed at checkout.

5. Estimated Delivery Times:

  • Estimated delivery times vary depending on the shipping method and destination. Please note that these are estimates, and actual delivery times may vary due to carrier delays or other factors beyond our control.

6. Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment.

7. Customs and Import Duties:

  • For international shipments, customers are responsible for any customs and import duties that may be levied by their country. We do not have control over these charges and cannot predict their amount.

8. Undeliverable Packages:

  • If a package is undeliverable due to an incorrect address provided by the customer or other reasons, the customer will be responsible for any additional shipping charges to resend the package.

9. Shipping Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as weather, natural disasters, or carrier delays may cause shipping delays. We appreciate your understanding in such situations.

10. Lost or Stolen Packages:

  • Rocky Mountain Fragrance Co. is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your delivery address is secure and accurate.

11. Contact Us:

  • If you have any questions or concerns about our Shipping Policy, please contact our Customer Service team at info@rockymtnfragrance.com.

Thank you for choosing Rocky Mountain Fragrance Co. We appreciate your business and hope you enjoy your shopping experience with us.

Sincerely,

The Rocky Mountain Fragrance Co. Team